RETURN & EXCHANGE POLICY
We have a 10-day return policy for most items except final sales and accessories; which means you have 10 days after receiving your item to request a return or exchange.
- ALL pick up orders must be picked up within 10 days. After 10 days they will NOT be eligible for returns or exchange.
- Shipping orders are eligible for return or exchange within 10 days upon receiving the merchandise. To start a return please contact us at mauricioandmiranda@gmail.com with proof of purchase, order number and the reason for the return.
- You may return items for exchange or store credit; No refunds!
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Store credits issued as a result of a return are valid for 6 months from the date of issue. After this period, the store credit will expire and cannot be used or reactivated.
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Store Credits are non-refundable, non-transferable, and cannot be redeemed for cash.
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To be eligible for return, please email within one week upon arrival of item, in order to receive authorization for exchange.
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We'll offer credit or exchange only if items are unworn, unwashed and unused with original tags still intact.
- If costumers has received an incorrect order or faulty garment we will review the order and re-ship the correct items with a return bag for the incorrect items so you can send it back to us (shipping & handling charges are on us).
- Items on sale, sale events using discount codes, seasonal items, swimsuits, mask chains, bangles, hair bows or any other accessories cannot be returned or exchanged.
Please ship your package using a trackable, insured shipping method.
Mauricio & Miranda
300 Ave. La Sierra Box 125
San Juan, Puerto Rico 00926
Please note:
- Shipping charges are non refundable.
- Products marked as "sale" may not be returned or exchanged.
- The customer is responsible for the shipping cost of the returned item.
- Items sent back to us without first requesting a return will not be accepted.